Privacy Notice for Website Visitors
Zelst is the Data Controller for any personal data that you supply to us during your visit to our website.
Our address is: 52 East Parade, Harrogate, North Yorkshire, HG1 5LT
Telephone: 01423 701711
Email: [email protected]
What personal data we collect
The personal data collected depends on how you use our website. You can browse the site, you can fill in forms on the website to request information or quotes from us, download documents from us, or you can subscribe to our emails, and other activities. Our website collects personal data to provide these services.
We collect information about you when you visit our website; subscribe to our newsletters or to receive our publications; apply for employment with us; attend one of our seminars; and engage in business dealings with us.
What we do with your personal data
When you visit our website, a record of your visit is made. This data includes your device’s IP address. That data is used completely anonymously, in order to determine the number of people who visit our website and the most frequently used sections of the site. This enables us to continually update and refine the site. If you use any forms on the website to send an email to us, a record will also be made of your email address and your telephone number.
The following table sets out how we handle your personal data and our legal basis for doing so under GDPR and the Data Protection Act 2018.
What we do
Our legal basis under GDPR
Use the personal data that you provide on our web forms and questionnaires
Article 6(1)(b) – when you provide us with your personal data, for instance to obtain a quote for our services, this is a necessary step to take at the request of the data subject prior to entering into a contract
Contact you regarding the services we provide
Article 6(1)(f) – we need to contact you for our legitimate interests so that we can gather more information for the provision of our services, or to deliver those services most effectively
Retain your data under our data retention policy after your contract has expired
Article 6(1)(f) – we need to retain your personal data for only as long as necessary under the law to protect our legitimate interests
Where you require us to make Reasonable Adjustments to enable you to attend a meeting or interview, we may require further information from you.
Article 9(2)(a) of GDPR (explicit consent). If this includes information about your physical or mental health, such information (being sensitive personal data, Special Category data), will only be used by us, with your explicit consent, to assess your eligibility for Reasonable Adjustments. We will not share or disclose it to others. You can withdraw your consent as anytime by contacting us. Please note that we may not be able to process your request for Reasonable Adjustments if you do this.
The following table sets out the categories of personal data that we obtain.
Name, postal address, email address, website, location data- these are classed as personal data
This data is provided by you on our web forms and questionnaires, either to obtain a quote from us, subscribe to one of our newsletters, request a service from us or as part of the provision of your existing contractual services. This data may be provided if you apply for a job opportunity.
We may collect, hold, use and disclose the information collected to compile statistical data and to; maintain our database; develop/improve our website; respond to any email enquiries; notify you of any upcoming marketing, training or other events that you have opted in to; provide you with publications; manage quality control; manage systems administration; attend to compliance issues and provide you or your organisation with advice.
We will not use or disclose your personal information for any other purpose which is not related (or in the case of sensitive information, directly related) to the above purposes without your consent, unless otherwise authorised, required or permitted under the laws of England and Wales. Zelst does not sell your data to third parties.
If you no longer wish to receive information about our services, please send an email to our Data Protection and Compliance Officer ([email protected]) advising that you do not wish to receive further information.
Will we disclose your data?
Please note that Zelst does not sell or pass your personal information to third parties unless you have given us permission or unless it is strictly necessary to deliver the services used by you and you are notified beforehand.
The handling of these operations is governed by a data processing contract between us, ensuring a commitment to the principals of the GDPR and the Data Protection Act 2018. We ensure external service providers are only authorised to use personal data for the limited purposes specified in our agreement with them.
How long we keep your personal data
Personal data from our data subjects is retained in line with our data retention policy. Zelst keeps most data for 7 years, which covers the 6 years by law in which we have to keep certain information for a minimum of 6 years plus the current year. Personal data that is no longer necessary to be kept under Zelst’s data retention policy will be deleted. If you would like to know what Zelst’s retention details are, please get in touch with [email protected] as we are currently in the process of updating our Retention Policy.
You have the following rights in relation to personal data held on you by Zelst:
- The right to be informed about how personal data is used – (this notice)
- The right to access a copy of personal data that the Group holds about you
- The right to rectification of any errors in personal data held by Zelst
- The right to erasure of any personal data
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making including profiling
If you wish to learn more about these rights and how they operate, please look at the ICO’s website https://ico.org.uk/for-the-public/.
Zelst does not operate any automated decision making systems.
You have a right to request a copy of the personal data that we hold about you. If you would like a copy of some or all of your personal data please email [email protected] or write to our Data Protection and Compliance Officer at Zelst Limited, 52 East Parade, Harrogate, North Yorkshire, HG1 5LT. Proof of your identity will be required for security purposes.
If you are unhappy with the response that you receive from us when you exercise your GDPR rights or Data Protection Act 2018 rights, you have the right to lodge a complaint to the ICO. More guidance about raising a complaint with us is available on the ICO’s website, https://ico.org.uk/, and for raising a complaint with the ICO, more information is available on https://ico.org.uk/concerns/.
This website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of this website and compile reports for us on activity on the website. Google stores the information collected by the cookie on servers in the United States and the transfer of the data to servers in the USA is governed by the EU-US Privacy Shield framework. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. More information about Google’s compliance with GDPR can be obtained from their website https://privacy.google.com/businesses/compliance.
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